At Cedar Ads, we strive to provide a seamless and satisfactory experience for our customers who purchase digital products through our website, https://cedarads.in. We understand that circumstances may arise where you may need to cancel a purchase or request a refund. Therefore, we have outlined our Cancellation and Refund Policy to ensure transparency and clarity.
Table of Contents
Cancellation Policy
Cancellation by Customer
- Customers can request the cancellation of their order by contacting our customer support team at support@cedarads.in within 24 hours of making the purchase.
- Requests received after the specified time frame may not be eligible for cancellation.
Cancellation by Cedar Ads
- Cedar Ads reserves the right to cancel an order in case of unforeseen circumstances, technical issues, or any fraudulent activities associated with the purchase.
Refund Policy
Eligibility for Refund
- Refunds will be considered only in cases where the digital product purchased is found to be defective, not as described, or if there is a technical issue preventing access to the product.
- Refund requests must be submitted within 7 days of the purchase date.
Refund Process
- To request a refund, customers must contact our customer support team at support@cedarads.in and provide detailed information about the issue.
- Refunds will be processed within 10 business days from the date the request is approved.
Non-Refundable Products
- Certain digital products may be marked as non-refundable, and such products will not be eligible for a refund unless there is a proven defect or issue with the product.